Florists
Choosing a florist means trusting someone with flowers for a wedding, funeral or birthday that cannot be redone. Many people worry whether the blooms will arrive fresh and on time.
Companies in Florists
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About Florists
Florists in the United Kingdom sell cut flowers, potted plants, bouquets and arrangements for weddings, funerals, celebrations and everyday gifting. The category also covers wedding and event floristry, sympathy work, subscription flower deliveries and the supply of flowers to hotels, restaurants and offices. Businesses range from long-established independent shops on the high street to home-based designers working from studios and online-only retailers that deliver nationwide.
Many florists reach customers through their own websites, local walk-in trade, social media and marketplace platforms, while larger networks take orders from across the country and pass them to local branches for delivery. Wholesale flower markets and specialist importers supply most of the stock, and the trade relies on cold chain logistics to keep blooms fresh between grower and customer.
The sector is fragmented, with a large number of small independent businesses alongside a smaller group of national delivery networks and franchise operators. Florists that sell food, gifts or alcohol alongside flowers fall under food hygiene and trading standards rules set by local councils, and the British Florist Association and the Royal Horticultural Society are among the bodies that set professional standards and training for the trade.
Questions about Florists
How do I choose a florist that delivers in my area?
Check the florist's delivery postcodes on its website before you order, because many shops only cover a set radius around their premises. Ask whether same-day delivery is available if you need flowers by a particular time.
What should I compare when choosing a florist?
Compare the delivery charges, the cut-off times for same-day orders and whether the price shown includes VAT and delivery. Look at whether the florist lists the arrangement sizes and stem counts so you can judge what you are paying for.
Do I need to be a member of a trade body to trust a florist?
Membership of a trade body such as the Interflora network or the Society of Floral Styling is not a legal requirement for florists in the United Kingdom. It can, however, show that the business follows a published code and has a route for handling complaints.
What rights do I have when I buy flowers online?
Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online orders, starting from the day the goods arrive. The Consumer Rights Act 2015 also requires the flowers to be as described, of satisfactory quality and fit for purpose.
Can I cancel a florist order or subscription?
You can cancel an online order within 14 days of delivery under the Consumer Contracts Regulations 2013, unless the florist has clearly agreed to a bespoke or perishable item that cannot be returned. Recurring flower subscriptions must state how and when you can cancel, and you should check the terms before you sign up.
What happens if my flowers arrive damaged or late?
If the flowers arrive damaged or after the agreed delivery date, you can contact the florist and ask for a replacement or a refund. The Consumer Rights Act 2015 entitles you to a repair, replacement or refund if the goods are faulty or not as described.
Who do I complain to about a florist?
Raise the complaint with the florist in writing first and give it a reasonable time to respond. If the business does not resolve the matter, you can use an alternative dispute resolution scheme if the florist is a member of one, or contact Citizens Advice for guidance.
Is there a regulator for florists in the United Kingdom?
No single regulator oversees florists specifically, but the Competition and Markets Authority and Trading Standards services enforce consumer law across retail. Trading Standards in your local council can investigate misleading pricing, unfair terms and unsafe goods.
How do I know if a florist is using my personal data properly?
The florist must act as a data controller under the UK General Data Protection Regulation and the Data Protection Act 2018. Check the privacy notice on its website, and if it does not explain how your details are used, you can complain to the Information Commissioner's Office.
Should I pay by card or bank transfer to a florist?
Paying by credit card gives you added protection under Section 75 of the Consumer Credit Act 1974 for purchases between £100 and £30,000. Debit card payments can be disputed through the chargeback process, which your bank administers.
What should I look for in florist reviews?
Read reviews that describe the specific order, the delivery date and the condition of the flowers, rather than general praise. Check whether the reviewer mentions how the florist responded when something went wrong, since this shows how complaints are handled.
How can I tell if a florist's reviews are genuine?
Look for a spread of ratings over time rather than a sudden burst of five-star reviews posted within a few days. The Digital Markets, Competition and Consumers Act 2024 makes fake reviews and the suppression of negative reviews unlawful, so a business should not be encouraging only positive feedback.
Latest reviews in Florists
best of the lot for cards
Went with them after looking at three other card sites and this was the one I kept coming back to. The card looked just like the preview on…
Been ordering for years
I have used Floraqueen for well over a decade now, mostly for my mother's birthday and for the anniversary of my late husband. I needed a…
Sent a photo card for my sister
The photo card looked just like the preview on the screen which was a relief, I'd checked a couple of other sites first and this one was…
way better than a supermarket card
Compared to the Tesco card aisle this was so much more fun, I put my own selfie on it for my mate's birthday. Uploaded it on my phone on…
Great first order
This was my first time using Floraqueen and I'm glad I went with them. The bouquet for my girlfriend's birthday was bigger than I expected…
A pleasant surprise
I did wonder whether the flowers would hold up compared with the florist in my village, which I have used for years. In the end they were…