2usmiles

We've used them for our Greek island package every summer for about six years now. Same hotel group, same transfers, and they've never once messed up the dates. Customer service on the phone is always polite.

Needed a cheap break for half term with the kids. Found a caravan park deal on the site and booked it on my phone in the queue at Tesco. The park was clean and the booking confirmation was quick. Only thing was the Wi-Fi password took a while to find in the info pack.

Knowing a fair bit about package holidays, I thought the booking itself was straightforward enough and the prices were fair for Lanzarote. Changing the room type afterwards was clunky though, the site made me restart the whole search. The hotel was fine once we got there and the rep was helpful. Not a disaster, just more fiddly than it needed to be.

Needed a quick break after a rough few months at work and the dates were coming up fast. Found a hotel in Edinburgh on the app within minutes and booked it on the train home. Check in was simple, the room was what I'd picked and the confirmation came through right away. Glad I didn't have to ring anyone.

Needed a cheap break for my mate's stag do in Prague and this was the first time I'd used them. Booked the hotel and flights in one go which was easier than I expected. The hotel was a bit further out than the map showed but the tram was close by. Would book again.

Compared a few holiday sites before picking this one and it came out ahead for a week in Crete with flights and a decent hotel. Booking was quick enough, though the confirmation email took about a day to arrive and I had to check my spam folder. The hotel was as described and the rep was helpful on arrival. Would use again.

Needed a quick trip to Edinburgh for a funeral and had about ten minutes between meetings. Booked the hotel and train through the app on my phone and it took maybe five minutes. Confirmation came straight away.

Compared a few sites before going with this one and it was the cheapest for a week in Cyprus with flights and a decent hotel. Booked in March for September. When I needed to change the dates by a few days I rang and was on hold for a good forty minutes before anyone answered, and then they said they'd email me and it took two more days. Got sorted in the end and the holiday itself was lovely.

Booked a hen weekend in Brighton through the site, our first time using them. Picked the house and the group add-ons and it all came together in one booking. The house was clean and had everything listed, and the check in instructions arrived the day before. Lovely long weekend.

Honestly it was a disappointment this time round. We've booked with them for years but the coach tour to the Dordogne was moved at short notice and nobody told us until the week before. Ringing them took three days to get through and the replacement hotel was further from the town than what we'd paid for. They sorted a partial refund eventually but it was a stressful few weeks.

Booked a city break to Lisbon on the site last month. Flights and hotel came through in one go, no faff. Confirmation came straight away and the app had everything we needed on the day. Would use again for a weekend away.

Compared it with two other sites before booking and this one was a few pounds cheaper on the same hotel in Porto. The downside was the room was a bit further from the centre than the photos suggested. Customer support was fine when I rang but it took a while to get through.

Last year I used one of the big travel sites for a long weekend in Amsterdam and this was much smoother for the same dates. The booking page didn't keep crashing on my phone, which is what made it worth switching. Paid a bit less too. Good app for quick trips.

What stood out most was that they let us move our Canaries trip by a fortnight without a penalty when my husband ended up in hospital. I'd been dreading the admin on that. The new dates went through in one go and the hotel was happy with the change too. We've been customers since 2016 and this is why we stay.

Didn't expect the booking to be so simple, the dates and the hotel options were all in one place and I had it sorted in about twenty minutes on my phone. Went to Dublin for a long weekend with my lad and the hotel was spot on, right by the centre. Only thing is the confirmation email took a while to arrive.

Compared it with booking direct with the hotel and this came out a little cheaper once I'd added the flights, which is why I went with it. The room was a bit smaller than the pictures suggested, but the staff were helpful when I mentioned it. The refund process for a cancelled leg took several days to come through, which was annoying but got sorted.

Looked at a few tour operators before choosing this one for a coach trip round Tuscany. What stood out was how clearly the itinerary laid out each day, with the stops and free time. The guide was friendly and the hotels were as described. Would happily go with them again.

Booked our Madeira trip with them again, this is our fourth time. The flights and hotel were exactly what we paid for and the transfers were on time. The only niggle was that the refund for a cancelled excursion took about three weeks to show up in my account. Still my first choice for a week away.

Compared it with booking the flights and hotel separately on the airline site and this was about forty quid cheaper for the same dates in Malaga. The package bit is what made the difference for us. Nothing else to report, it just worked.