Tools & hardware
Buying tools and hardware online means trusting that the right item arrives on time, in good condition, and that someone will put things right if it does not.
Companies in Tools & hardware
112 companies
About Tools & hardware
Tools & hardware online covers hand tools, power tools, fixings, fasteners, building supplies, garden equipment and workshop accessories sold to trades and home users across the United Kingdom. The sector includes specialist tool distributors, national builders' merchant chains, large general online retailers, marketplace sellers and manufacturers that sell direct to customers. Most of these businesses reach customers through their own websites, online marketplaces and click and collect arrangements with physical branches.
The market is shaped by a mix of long-established merchants with large branch networks and newer online-only sellers competing on range and delivery speed. Trade accounts, bulk pricing and delivery to site sit alongside consumer sales, so many firms serve both audiences. Consumers buying online are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which set out rights to goods that match their description and are of satisfactory quality.
Trade bodies such as the Builders Merchants Federation and the Manufacturing Technologies Association represent members and set out sector standards. Product safety is governed by the General Product Safety Regulations 2005, and electrical equipment must meet the requirements set by the relevant British and European standards.
Questions about Tools & hardware
How do I choose a reliable online tools and hardware retailer?
Check that the seller gives a full postal address, a UK company registration number and clear contact details on its website. Look for membership of a recognised trade body or payment provider protection such as Section 75 of the Consumer Credit Act 1974 when paying by credit card.
What should I compare before buying tools online?
Compare the total price including VAT and delivery charges, since some sellers add delivery costs only at checkout. Check the stated warranty, the returns window and whether the product carries the CE or UKCA marking required for sale in the United Kingdom.
Do I have a right to cancel an online tool order in the UK?
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day the goods arrive to cancel an online order. The seller must refund you within 14 days of receiving the goods back or proof that you sent them back.
How do I cancel a subscription or service plan for hardware equipment?
Look for the cancellation terms in the contract and check whether the seller provides an online cancellation button, as the law requires one for most online subscriptions. Keep a written record of the date you cancelled and any reference number you are given.
Who pays for return postage on faulty power tools?
If the goods are faulty under the Consumer Rights Act 2015, the seller must cover the reasonable cost of returning them. For goods bought online where you change your mind, you may have to pay the return postage unless the seller agrees to cover it.
What are my rights if a tool arrives damaged or late?
Under the Consumer Rights Act 2015 the goods must match their description, be of satisfactory quality and be fit for purpose. If delivery is late and the delivery date was essential, you can treat the contract as ended and ask for a full refund.
What should I do if a delivery company loses my hardware order?
Contact the seller first, as the retailer remains responsible for the goods until they are delivered to you under the Consumer Rights Act 2015. Ask the seller to replace the item or refund you, and keep records of all messages and tracking information.
How do I make a complaint to an online tools retailer?
Write to the retailer's customer service team with your order number, the date of purchase and what you want done to put it right. Give them a reasonable period to respond, and keep copies of everything you send.
Where can I complain if a hardware company will not resolve my issue?
You can refer the matter to a free alternative dispute resolution scheme if the company belongs to one, such as those approved by the Chartered Trading Standards Institute. You can also report the trader to your local Trading Standards service or to Citizens Advice for guidance.
Which regulator oversees online sales of tools and hardware in the UK?
The Competition and Markets Authority enforces consumer protection law in relation to online trading, while local Trading Standards services enforce the Consumer Rights Act 2015. The Information Commissioner's Office regulates how sellers handle your personal data under UK GDPR.
What should I look for in reviews of online hardware retailers?
Read reviews that describe specific orders, delivery times and how the company responded to problems, rather than general praise or criticism. Check whether reviews are dated and whether the reviewer had to make a complaint, as this shows how the seller handles difficulties.
Are fake reviews a problem when comparing tool sellers?
The Digital Markets, Competition and Consumers Act 2024 makes posting or commissioning fake reviews an offence enforced by the Competition and Markets Authority. When reviews repeat the same wording, come in bursts or lack detail about the product, treat them with caution.
Latest reviews in Tools & hardware
needed it for a flat move
Needed a new lock fast cos I was moving flat on the Friday and the landlord was being a pain. Ordered it on the Monday night, it turned up…
quick and cheap, very good
Honestly the price was the best bit, I got a pair of trainers for way less than I'd pay in town. Ordered Friday and they came Tuesday. Fit…
very happy with the heater
I'm really very pleased with the oil filled radiator I bought for the spare room. It heats up quickly, the thermostat works as it should…
Quick delivery, always does the job
Honestly the first thing I noticed was how fast my order came, a phone charger and a pack of cables turned up the next morning. Ordering…
wanted a larger rug
We needed a larger rug for the living room and wanted something that wouldn't slide on the laminate. Compared a few options and this one…
better than the high street
Looked at a few high street shops and a couple of other online sellers before ordering here, and the prices were noticeably lower for the…