All-in-one packages
Most people want one bill they can understand and a connection that works in every room.
Companies in All-in-one packages
11 companies
About All-in-one packages
All-in-one packages bundle broadband, landline and mobile services, and frequently TV, into a single contract with one provider and one monthly payment. The category covers fixed-line and fibre broadband alongside voice calls, with mobile plans and streaming add-ons sitting in the same offer. Providers range from large national networks that own much of their infrastructure to smaller resellers that buy capacity wholesale and sell it under their own brand.
The market is shaped by the networks that providers rely on, since a reseller's service depends on the infrastructure owned by a handful of wholesale operators. Competition between providers therefore centres on price, bundle contents, contract length and customer service rather than on the underlying network alone. Customers are protected by the Communications Consumer Panel and by Ofcom's codes of practice, which set standards for billing, complaints handling and mid-contract price rises.
Bundles are sold on a fixed term, and most include an early exit charge if the customer leaves before the contract ends. Under the switching rules, customers can move provider while keeping the same number, with the process coordinated between the two companies.
Questions about All-in-one packages
What is an all-in-one telecom package?
An all-in-one package bundles broadband, landline and mobile services from a single provider on one contract and one bill. Some bundles also include TV or streaming, and the provider handles all the billing and customer support for each service.
How do I choose the right all-in-one package for my home?
Start by checking which broadband speeds and connection types are actually available at your address through the provider's postcode checker or Ofcom's broadband coverage data. Then compare the number of mobile data allowances, call minutes and TV channels you really need against what each bundle includes.
What should I compare between different bundles?
Compare the total monthly cost, the length of the minimum contract, and the price after any introductory discount ends. Check the upload and download speeds, data limits, fair usage policies, and whether line rental and installation fees are included.
What information must a provider give me before I sign up?
Under the Consumer Rights Act 2015 and the Ofcom General Conditions, providers must give clear pre-contract information including the full monthly price, contract length and early termination charges. You should also receive a Broadband Speed Information sheet and a clear statement of any price rises that the contract allows.
Can I cancel an all-in-one contract early?
Yes, but you will face early termination charges, which the provider must state clearly before you sign. If the provider raises the price during the contract, you may have the right to exit without charge under the Ofcom rules on mid-contract price rises.
What is the cooling-off period for telecom contracts bought online?
If you agree to a contract online, by phone or on the doorstep, the Consumer Contracts Regulations 2013 give you 14 days to cancel from the day the contract starts or the day you receive the goods. The provider must have told you about this right clearly, and if they did not, the period can be extended.
How long does switching or installation take for a bundle?
Ofcom rules require providers to complete a switch within agreed timescales, and the One Touch Switch process moves most broadband and phone services in one working day. If an engineer visit is needed, the provider must offer you an appointment and you are entitled to compensation if they miss it.
What happens if my service is down or I am not getting the speed I was promised?
Report the fault to your provider first and keep a record of the date, time and any reference number they give you. If the problem is not resolved, you can raise it through the provider's complaints process and, if necessary, take it to Ofcom or the relevant ombudsman.
How do I make a complaint about an all-in-one provider?
Complain to the provider in writing or through their official complaints channel and give them a fair chance to resolve the issue. If you receive a final response you are unhappy with, or eight weeks pass without resolution, you can refer the complaint to Ombudsman Services or the Communications and Digital Ombudsman.
Which regulator oversees telecom providers in the UK?
Ofcom is the independent regulator for communications services in the UK and sets the General Conditions that providers must follow. The Advertising Standards Authority deals with misleading advertising, and the Information Commissioner's Office covers how providers use your personal data.
Am I entitled to compensation if my provider lets me down?
Ofcom's Automatic Compensation rules require providers to pay compensation for missed engineer appointments, delayed switches and some other failures without the customer having to claim. Where a service is not provided with reasonable care and skill or as described, the Consumer Rights Act 2015 also gives you the right to a repair, a price reduction or a refund.
What should I look for in reviews of all-in-one telecom companies?
Look for reviews that describe specific experiences such as installation timing, speed over time, billing accuracy and how complaints were handled. Check whether reviews cover the whole bundle or only one service, and note the dates, since performance and pricing change over time.
Latest reviews in All-in-one packages
Got my first contract
Got my first contract with them last month and the sign up on the app was dead simple, ID check done in a minute. The SIM came out the next…
Cheaper than roaming by miles
Compared it against my usual roaming charges and this came out a fair bit cheaper for the same data. Set up the eSIM ahead of time at home…
Needed it for uni
I needed a sim for my first term at uni because my parents' plan wouldn't cover me. Signed up on my phone in bed and the sim came next day…
a lovely few days in Bath
We have booked with them several times now and this stay in Bath was just as good as previous trips. The arrangements were in place without…
Booked a weekend in Edinburgh
Booked a weekend in Edinburgh on the phone while waiting for the bus, took about two minutes. Hotel was in the old town and the room was…
Starter pack, a bit of a wait
I bought the starter pack after comparing three or four different cheap SIM deals and this one came out ahead on price. The SIM took longer…