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89%Would buy again

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This score is based on 18 real reviews

Reviews (18)

Needed a replacement filter

I needed a replacement water filter cartridge for an older jug, and I know the spec well enough to check compatibility before buying. It fits, but the box said it would last two months and the instructions were a bit vague on when to swap it. The return route for a wrong item was a bit slow to set up. Fine product, just not as tidy as I'd like from the paperwork side.

Martin H.
1 person found this helpful

quick and very handy

Really handy service and it's quick to get going. The booking page took about a minute and the confirmation came through straight away. Would use again for sure, no complaints.

Fatima S.
1 person found this helpful

Bookings are easy on the app

The booking calendar on the app is actually really easy to use, you can see the slots straight away and it locks in fast. Had a little trouble with the payment screen first time but it sorted itself out on a retry. Session itself was good, would book again.

Mohammed R.
1 person found this helpful

exactly what the flat needed

We needed a new bedside lamp because the old one kept flickering and the bulb holder was loose, so I was after something cheap that would last. Ordered on a Tuesday, it turned up Thursday and the price was a good bit under the high street. Plugged it in, works fine, no wobble, and it sits nicely on the chest of drawers. For the money I can't see a reason to pay more.

Louise H.
1 person found this helpful

Better value than the rest

Compared with the other places I looked at, the prices here worked out better once I'd added up delivery. The bamboo chopping board is well sized and the grain looks lovely. I was not expecting it to come with a free wooden scraper, which was a nice bonus. Everything arrived in good order and I'll be back for another.

Emma B.
2 people found this helpful

Always reliable

Honestly, I've been using them for years and they've never let me down. Orders come when they say, the packaging is sturdy, and the customer team is quick when I've had a question. Keep it up.

Michelle W.
1 person found this helpful

The claim went through without fuss

What struck me most was how plainly the claim form was laid out, I had it done in one sitting at the kitchen table. Someone rang me back within the hour to confirm the details and the payment was in my account by the end of the week. I was dreading the whole thing after a previous insurer made it so difficult, so this was a real relief.

Joanne J.
1 person found this helpful

Proper gift for my mum

Honestly the easiest online order I have made in ages. Chose the gift, paid, and the confirmation came through before I had even closed the tab. Mum loved it and I will be back for her birthday.

James T.
1 person found this helpful

sturdier than the last one

Compared with the cheap pan I had before, this is a lot sturdier and the handle stays cool. I've been buying from them since the first year they opened, so I know their stuff. Delivery has been spot on every time and the prices are reasonable.

Jake A.
2 people found this helpful

a few days for a reply

I applied through the site last month for a small loan to cover some roof repairs, and I did find the application straightforward enough once I got going. The money arrived in my account the following morning, which was a relief. My only niggle is that when I sent a question about the repayment dates, it took the best part of three days for anyone to reply. Otherwise I have no real complaints.

Pauline G.
2 people found this helpful

better than my usual brand

I've been buying this type of organic face oil for years, so I know the category well. Compared with my usual brand, this one is a little pricier per millilitre but the texture sinks in quicker and doesn't leave a film. The bottle did have a slightly loose cap when it arrived, which I noticed straight away. Otherwise a good one for dry skin, and I'd happily reorder.

Zoe A.
2 people found this helpful

better than the supermarket one

Compared with the own brand version at the supermarket, this was a bit more money but the difference shows. The fabric holds up after several washes and the stitching is tidy. For what I use it for every day it's a sensible buy.

Sam K.
0 people found this helpful

the mug set I wanted

I wanted a set of four stoneware mugs and had looked at a few places before settling on these. They have a nice matte glaze and feel solid in the hand. Good weight, arrived in one piece, and it cost less than the others I checked.

Kamil D.
0 people found this helpful

A cushion set that suits

I bought the linen cushion covers in the cream colourway, which I thought would be a touch plainer than they are. They're lovely and well made, with a proper zip that doesn't catch. The only small thing was that the delivery arrived a day later than the site promised. Otherwise I'm very pleased with them.

Helen R.
2 people found this helpful

The policy sorted and fair

I bought the annual cover for my car and the sign up was a bit fiddly, I had to re enter my postcode twice before it would move on. Once it was through the policy documents arrived by email straight away and the cover is exactly as described. Price is a little higher than the comparison sites suggested but it's fair for what you get.

Graham A.
3 people found this helpful

my favourite tea shop

The specific thing I buy every few weeks is their loose leaf green tea in the large tin. It arrives well sealed and the leaves keep their flavour right to the end. I've been a customer a long time and the tea has stayed the same quality.

Jacqueline H.
0 people found this helpful

Fine but the wrong colour

The first thing I noticed was a plain brown box, which I hadn't expected. I'd compared a few options and went with these for the price. The product was fine but the colour was a bit darker than the image showed. The reply about swapping it took a couple of days to come through.

Gareth K.
3 people found this helpful

not the best option

Not the best option I tried, honestly. I looked at three other sites before ordering here and this was the dearest by a fair margin for what I got. The item itself was a bit smaller than the photo suggested and the returns form was a faff to find. Customer service took two days to reply to my question about it.

Rajesh M.
1 person found this helpful

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