Cold Case Inc

What I like most is the reminder they send before a renewal is due, which I've come to rely on after years of forgetting. I've been ordering through them since well before the redesign and it's still as dependable as it was. The customer service people have always been civil and helpful when I've rung up.

I ordered the replacement part I needed for an older appliance, which had been proving impossible to find locally. The order was placed without difficulty and the part arrived within the week. I would have liked a clearer note about compatibility on the listing, but once I'd checked it fitted without trouble, and the service has been courteous throughout.

Compared it with the same kind of thing on the high street and it was a fair bit cheaper for what you get. Ordering was simple and it arrived when they said it would. Good value, no complaints.

I've used this sort of service for years, so I know what to expect and this one mostly delivers. The sign-up was straightforward enough and the service itself was fine when I used it. What let it down for me is the price, which is noticeably higher than the alternatives I've compared it with, and I was surprised by a fee I hadn't spotted at first. It does the job, but I'd think twice before paying the extra.

I needed a replacement for my mother's old one, as she'd mislaid it and was getting quite upset about it. I placed the order through the site and it was handled politely. The only small thing is that the dispatch email took a day longer than I expected to arrive.

This is a good one if you already know what you're after, and it's the kind of thing I'd happily order again. I've bought similar from a few places over the years and this is up there with the best of them. The price is a touch above some rivals, and returns took a little longer to sort out than I'd like.

Ordered a phone case on my lunch break and it came the next afternoon. Fit my phone perfectly. The checkout was a bit fiddly on my phone, kept asking me to log in again, but got there in the end.

My sister's birthday was on the Saturday and I had nothing sorted, so I went on the site on the Wednesday night expecting to be let down. The order went through quickly, I picked a delivery slot that suited me, and it turned up two days later looking exactly like the photos I'd seen. Glad I didn't leave it to the last minute like usual.

Signing up took me about five minutes on my phone, which I wasn't expecting from a first-time go. The checks were quick and the money hit my account the same afternoon, so I've no complaints so far and I'd use them again.

Got this instead of the one I usually use and honestly it's worse. The website kept timing out when I tried to pay and the item took ages to arrive. Wouldn't bother again.